Connect Student Support

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Connect Student Support Tools

Learn how to navigate Connect, complete proctored assignments, track your progress, and more! Let us help you get the most out of Connect.

Looking for Connect Support?

Below are videos and guides for the most common Connect student support topics.
Please��contact us��if you can’t find what you need, and our team will be happy to assist.

Getting Started

Use these resources to get up and running with Connect.

Connect Access Code and Purchase FAQ

Find answers to common questions about Connect access codes and purchasing options.
Connect Access Code and Purchase FAQ
View the Connect Access Codes and Purchase FAQ Page
How to Navigate Connect

Learn how to navigate the Connect home page and course menu.
How to Navigate Connect
Visit the How to Navigate Connect Page
Connect Student Accessibility Tips

Use this how-to guide to learn how to navigate Connect using accessibility tools and resources.
Connect Student Accessibility Tips
Visit the Student Accessibility Tips Page
Where to go for help with Connect

Need technical support for Connect? Our digital support team is here to help.
Where to go for help with Connect
Visit the Where to Go for Connect Help Page
Register for Connect

If your instructor gave you a URL to register for your course, follow these instructions to get up and running in Connect. If not, please contact your instructor for your registration instructions.
Register for Connect
View Standalone Connect Student Registration Page
Connect + Loose Leaf Option

Once you have purchased access to Connect, you can also purchase a loose leaf physical copy of your textbook for a great price!
Connect + Loose Leaf Option
View Connect + Loose Leaf Option Page
Student Experience in Virtual Labs

Students, take a quick look at what you can do using Virtual Labs this term!
Student Experience in Virtual Labs
Visit the Student Experience in Virtual Labs Page

Completing Assignments

Learn how to easily complete assignments and track your progress.

Completing Connect Assignments

Learn how to find and complete your Connect assignments.
Completing Connect Assignments
Visit the Completing Connect Assignments Page
SmartBook Overview - Student

Get the most out of SmartBook when you learn the best and easiest way to find and complete your assignments in Connect.
SmartBook Overview - Student
Visit the SmartBook Overview - Student Page
SmartBook Grading and Recharge for Students

Learn how to view your SmartBook grades and how to use recharge mode for further studying.
SmartBook Grading and Recharge for Students
Visit the SmartBook Grading and Recharge for Students Page
Completing a Writing Assignment

Learn how to complete a Writing Assignment in Connect, utilizing the functionality of grammar and originality checker, and Peer Review
Completing a Writing Assignment
Visit the Completing a Writing Assignment Page
Viewing your grades in Connect

Learn how to view your grades and track your progress within Connect.
Viewing your grades in Connect
Visit the Viewing Your Grades in Connect Page
Critical Thinking Assignment Student Overview

Critical Thinking Assignments are an active reading and critical thinking tool that helps guide students through the process of critical reading and analysis before, during, and after reading.
Critical Thinking Assignment Student Overview
Visit the Critical Thinking Assignment Student Overview Page
Virtual Labs - Student Self-Study & Viewing Lab Data After Submission

Already submitted your virtual lab but would like to use it for review? Watch this video to learn how!
Virtual Labs - Student Self-Study & Viewing Lab Data After Submission
Visit the Virtual Labs - Student Self-Study & Viewing Lab Data After Submission Page
Virtual Labs - Saving Lab Data as PDF or Printing

Once you have your virtual lab data collected, you may wish to save it as a PDF or print it before submitting. Watch this video to learn how!
Virtual Labs - Saving Lab Data as PDF or Printing
Visit the Virtual Labs - Saving Lab Data as PDF or Printing Page
GoReact Video Capture Student User Guide

Students, take a quick look at what you can do using GoReact this term!
GoReact Video Capture Student User Guide
Visit the GoReact Video Capture Student User Guide Page
GoReact - How to Submit a Recording

Learn the steps to submit a recording.
GoReact - How to Submit a Recording
Visit the GoReact - How to Submit a Recording Page
GoReact - How to Participate in a Group Recording Assignment

Get tips on participating in a group recording assignment.
GoReact - How to Participate in a Group Recording Assignment
Visit the GoReact - How to Participate in a Group Recording Assignment Page
GoReact - How to Complete Peer and Self Reviews

This video shows you how to complete peer and self-reviews.
GoReact - How to Complete Peer and Self Reviews
Visit the GoReact - How to Complete Peer and Self Reviews Page
GoReact - How to View Feedback and Grades

See how to view feedback and grades in this video.
GoReact - How to View Feedback and Grades
Visit the GoReact - How to View Feedback and Grades Page

GoReact Student Resources

GoReact Video Capture Student User Guide

Students, take a quick look at what you can do using GoReact this term!
GoReact Video Capture Student User Guide
Visit the GoReact Video Capture Student User Guide Page
GoReact - How to Submit a Recording

Learn the steps to submit a recording.
GoReact - How to Submit a Recording
Visit the GoReact - How to Submit a Recording Page
GoReact - How to Participate in a Group Recording Assignment

Get tips on participating in a group recording assignment.
GoReact - How to Participate in a Group Recording Assignment
Visit the GoReact - How to Participate in a Group Recording Assignment Page
GoReact - How to Complete Peer and Self Reviews

This video shows you how to complete peer and self-reviews.
GoReact - How to Complete Peer and Self Reviews
Visit the GoReact - How to Complete Peer and Self Reviews Page
GoReact - How to View Feedback and Grades

See how to view feedback and grades in this video.
GoReact - How to View Feedback and Grades
Visit the GoReact - How to View Feedback and Grades Page

Completing Proctored Assignments

We’ve got everything you need to know about proctored assignments.

Proctorio Student Orientation

Learn about the Proctorio student experience, including purchase, setup options, and proctored assignment checks.

Visit the Proctorio Student Orientation Page

Accessing the eBook

Did you know that your Connect course automatically includes an eBook? Don’t miss out on this additional study tool.

eBook in Connect User Guide

Learn how to navigate the eBook, take notes, build study guides, and download the ReadAnywhere app.
eBook in Connect User Guide
Visit the eBook in Connect User Guide Page
Use the ReadAnywhere app

Learn how the free ReadAnywhere app can help you study anytime, anywhere on your smartphone.
Use the ReadAnywhere app
Visit the ReadAnywhere App Page
eBook Student Overview

Learn more about the ��Vlog eBook, including how to navigate, take notes, highlight and more.
eBook Student Overview
Visit the eBook Student Overview Page
The ��Vlog AI Reader

��Vlog’s AI Reader is a generative AI learning tool within your eBook. You can explore course content by digging deeper into areas where you need to better understand the material.
The ��Vlog AI Reader
Visit the ��Vlog AI Reader Page

Stay in the Know with ��Vlog
Connect Platform Status Updates

Visit and bookmark��to see the latest service updates, view scheduled maintenance, and subscribe to receive email notifications for ��Vlog Connect.

Want to chat? Our team is available to help.

Tech Support Representatives

Visit the��or contact us below:

Email & Live Chat:
Sunday: 12:00 PM to 12:00 AM ET
Monday-Thursday: 24 hours ET
Friday: 12:00 AM to 9:00 PM ET
Saturday: 10:00 AM to 8:00 PM ET

Phone:
Sunday: 12:00 PM to 1:00 AM ET
Monday-Thursday: 8:00 AM to 1:00 AM ET
Friday: 8:00 AM to 9:00 PM ET
Saturday: 10:00 AM to 8:00 PM ET

��Phone:��(800) 331-5094
��Online:��
��Chat:��

Customer Service Team

Contact customer service for questions regarding pricing, orders, shipping, or returns.

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Visit the��or contact us below:

Hours of Operation:
Monday-Friday: 8:00 AM to 6:00 PM ET

��Phone:��(800) 338-3987
��Fax:��(800) 953-8691

By Mail:
��Vlog
P.O. Box 182605
Columbus, OH 43218

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