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Higher Ed Support Center
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Higher Ed Technical Support: US and Canada
±Ê³ó´Ç²Ô±ð:Ìý(800) 331-5094
Email & Chat Hours:
Sunday: 12:00 PM to 12:00 AM ET
Monday-Thursday: 24 hours ET
Friday: 12:00 AM to 9:00 PM ET
Saturday: 10:00 AM to 8:00 PM ET
Phone:
Sunday: 12:00 PM to 1:00 AM ET
Monday-Thursday: 8:00 AM to 1:00 AM ET
Friday: 8:00 AM to 9:00 PM ET
Saturday: 10:00 AM to 8:00 PM ET
Holiday Closures: Memorial Day. 4th of July, Thanksgiving, Day after Thanksgiving, Christmas Eve, Christmas Day, and New Year’s Day
Higher Ed Customer Service
For questions about purchases, billing or refunds.
±Ê³ó´Ç²Ô±ð:Ìý(800) 331-5094
Higher Ed Technical Support: Other International
Chat Hours:
Sunday: 12:00 PM to 12:00 AM ET
Monday-Thursday: 24 hours ET
Friday: 12:00 AM to 9:00 PM ET
Saturday: 10:00 AM to 8:00 PM ET
Outside the United States? View international phone numbers and regional contacts
Purchases & Refunds
Supporting You at Every Step
Start strong and stay on track with step‑by‑step product guidance and support to keep you moving forward.
Assistance with Language Audio & Ancillary Materials
Information on using the language lab web or mobile app is available from the About button in the .
Instructors Support by Product
Instructors Popular Support Topics
Instructors Product Guides, Tutorials and Troubleshooting
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Instructors Additional Help & Support Resources
Higher Ed Technical Support: US and Canada
±Ê³ó´Ç²Ô±ð:Ìý(800) 331-5094
Email & Chat Hours:
Sunday: 12:00 PM to 12:00 AM ET
Monday-Thursday: 24 hours ET
Friday: 12:00 AM to 9:00 PM ET
Saturday: 10:00 AM to 8:00 PM ET
Phone:
Sunday: 12:00 PM to 1:00 AM ET
Monday-Thursday: 8:00 AM to 1:00 AM ET
Friday: 8:00 AM to 9:00 PM ET
Saturday: 10:00 AM to 8:00 PM ET
Holiday Closures: Memorial Day. 4th of July, Thanksgiving, Day after Thanksgiving, Christmas Eve, Christmas Day, and New Year’s Day
Higher Ed Customer Service
For questions about purchases, billing or refunds.
±Ê³ó´Ç²Ô±ð:Ìý(800) 331-5094
Higher Ed Technical Support: Other International
Chat Hours:
Sunday: 12:00 PM to 12:00 AM ET
Monday-Thursday: 24 hours ET
Friday: 12:00 AM to 9:00 PM ET
Saturday: 10:00 AM to 8:00 PM ET
Outside the United States? View international phone numbers and regional contacts
Purchases & Refunds
Setup and Implementation
Find training and support to setup your course in Connect, ALEKS, SIMnet, GO or Sharpen.
Assistance with Language Audio & Ancillary Materials
Information on using the language lab web or mobile app is available from the About button in the .