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ÌÇÐÄVlog Support Center
Support by Learning Level
Orders and Refunds
If you need to attach a Purchase Order or Quote, you can . If you need to expedite an order or pay by credit card over the phone, you can . To find products, check pricing, or place an order online, visit the website and use search.
For help with orders, invoices, or account questions, customers can submit a support request or call Customer Service. Higher Ed customers can submit a support ticket. PreK–12 customers can submit a support ticket. Customers can also call Customer Service at (800) 331-5094.
Signing in to your account is the fastest way to request a return and view your order history. Follow the step-by-step instructions in How to Request a Refund. If you can’t access your account or are returning certain digital products, you can  using your web order number.
You can request a copy of your invoice by submitting a short form.  using your invoice, order, or purchase order number.
You can check your order status using your order number, PO number, or account number. .
Customer Support
±Ê³ó´Ç²Ô±ð:Ìý(800) 338-3987
Fax:Â (800) 953-8681
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ÌÇÐÄVlog
P.O. Box 182605
Columbus, OH 43218
Hours of Operation:
²Ñ´Ç²Ô»å²¹²â-¹ó°ù¾±»å²¹²â:Ìý 8:00 AM to 8:00 PM ET
Outside the United States:Â Contact International Customer Support
PreK–12 ÌÇÐÄVlog Representative
PreK–12 Contact Customer Support
±Ê³ó´Ç²Ô±ð:Ìý(800) 338-3987
Fax:Â (800) 953-8681
²Ñ²¹¾±±ô:Ìý
ÌÇÐÄVlog
P.O. Box 182605
Columbus, OH 43218
Hours of Operation:
²Ñ´Ç²Ô»å²¹²â-¹ó°ù¾±»å²¹²â:Ìý 8:00 AM to 8:00 PM ET
Outside the United States:
PreK–12 Contact Tech Support
±Ê³ó´Ç²Ô±ð:Ìý(800)Ìý437-3715
Hours of Operation:
²Ñ´Ç²Ô»å²¹²â-¹ó°ù¾±»å²¹²â:Ìý8:00 AM to 8:00 PM ET
Saturday & Sunday:Â Closed
Higher Ed Contact Customer Support
±Ê³ó´Ç²Ô±ð:Ìý(800) 331-5094
Email:
Sunday: 12:00 PM to 12:00 AM ET
Monday-Thursday: 24 hours ET
Friday: 12:00 AM to 9:00 PM ET
Saturday: 10:00 AM to 8:00 PM ET
Phone:
Sunday: 12:00 PM to 1:00 AM ET
Monday-Thursday: 8:00 AM to 1:00 AM ET
Friday: 8:00 AM to 9:00 PM ET
Saturday: 10:00 AM to 8:00 PM ET
Holiday Closures: Memorial Day. 4th of July, Thanksgiving, Day after Thanksgiving, Christmas Eve, Christmas Day, and New Year’s Day
Higher Ed Tech Support
ALEKS Customer Support (US)
±Ê³ó´Ç²Ô±ð:Ìý(800) 258-2374
Hours of Operation:
Monday-Thursday: 7:00 AM to 1:00 AM ET
Friday:Â 7:00 AM to 9:00 PM ET
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Sunday: 4:00 PM to 1:00 AM ET
ALEKS Customer Support (Canada)
±Ê³ó´Ç²Ô±ð:Ìý(800) 233-6870
IMPORTANT NOTE: Due to Canadian laws, before calling you must submit written consent for our agents to access your account via the quick link: . After submission, you will be emailed a case number to supply the ALEKS Support Agent when calling.
Hours of Operation:
Monday-Thursday: 7:00 AM to 1:00 AM ET
Friday:Â 7:00 AM to 9:00 PM ET
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Sunday: 4:00 PM to 1:00 AM ET
ALEKS Customer Support (Latin America)
Outside the United States:Â Contact International Customer Support
Additional Help & Support Resources
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