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Why is my eBook not launching from the bookshelf?

Identify reasons an eBook may not launch from the bookshelf and how to fix it.

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Pop-up Blockers:
The most common reason users have trouble launching their eBook from the bookshelf is because they have a pop-up blocker enabled.聽 See below for instructions on how to disable your pop-up blocker for your browser/device combination.

Disable popups on Safari on a Mac laptop or desktop:

  1. Select 鈥Safari鈥 > 鈥淧references鈥.
  2. Click on 鈥淪ecurity鈥 at the top of the window.
  3. Uncheck the box 鈥Block pop-up聽windows鈥 to disable this feature.


Add trusted sites in Safari (this allows pop-ups for the specific web page you are on):

  1. Make sure the site you want to add is currently open in Safari. In the box, you will see the URL of the site you have open.
  2. Select the drop-down menu to the right of that website and choose Allow to allow pop-ups only at this site


Disable popups on Safari on an iPad or iPhone:

  1. Launch Settings.
  2. Tap Safari.
  3. Under the General section, click the toggle next to Block Pop-ups to enable or disable the pop-up blocker. A green toggle indicates an enabled pop-up blocker.


Firefox:

  1. Click the Menu button (3 horizontal lines on top right) and select Settings.
  2. Select the Privacy & Security panel.
  3. Under the Permissions section, uncheck the box next to Block pop-up windows to disable the pop-up blocker altogether.
  4. A click on Exceptions鈥 opens a dialog box with a list of sites that you want to allow to display pop-ups.聽
  5. Type in: mheducation.com and click on the Allow button
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