Connect Instructor Support

Are you a student looking for help?��Get Connect Support

Connect Instructor Support
Tools and Best Practices

Learn how to organize assignments, sync with a Learning Management System (LMS), access instructor resources, and more! Let us provide the Connect help you need.

What do you need help with?

New to Connect?

Watch These Videos to Get Started on the Right Track.

Additional Videos

Syncing Your Course with Your Learning Management System (LMS):��Select your LMS��and watch the how-to video.

Looking for More Connect Support?

Below are videos and guides for the most common Connect instructor support topics.
�ʱ��𲹲��contact us��if you can’t find what you need, and our team will be happy to assist.

Course Setup

From setting up basic policies to syncing with a Learning Management System, we’ve got you covered. View All��Topics

��

UPDATED

Reusing Your Connect Course For a New Term

Learn how to take an existing Connect course and reuse it for a new term.

Visit the Reusing Your Course Page
UPDATED

How do I copy or share my Connect course section?

Follow these easy steps to copy and share your sections with another instructor.

Visit the Copying and Sharing Page
Sync Your Connect Section with Blackboard - Initial Pairing

Learn how to sync Connect with Blackboard by following a few simple steps.

Visit the Blackboard Syncing Initial Pairing Page

Assignments & Exams

Learn how to easily build and manage your assignments and exams. View All��Topics

��

SmartBook - Instructor Overview

Learn about SmartBook and how it tracks student progress and activity.

Visit the SmartBook Overview Page
UPDATED

Set and Manage Due Dates for your Connect Course

Learn how to manage assignment due dates within Connect.

Visit the Set and Manage Due Dates Page
Proctorio Settings Checklist

Use this checklist to determine which options to use in your proctored assignments.

Visit the Proctorio Settings Checklist Page

Grading & Reporting

Discover everything you need to know about grading and reporting, including how to identify and help at-risk students. View All��Topics

��

UPDATED

SmartBook Reports in Connect

Learn how to use SmartBook reports to understand your course data.

Visit the SmartBook Reports Page
Helping At-Risk Students

Discover key metrics to identify and help at-risk students.

Visit the Helping At-Risk Students Page
UPDATED

Connect Reports: Assignment Statistics, Item Analysis, and Category Analysis

Learn the basics of assignment statistics, item analysis, and category analysis reports.

Visit the Additional Connect Reports Page

Student Engagement Tips

Learn how adaptive technology and helping students avoid procrastination can lead to increased student engagement. View All��Topics

��

How SmartBook Has Revolutionalized Student Engagement

Hear how your colleagues have used SmartBook to increase engagement in their classes.

Visit the SmartBook Student Engagement Page

Tips to Help Students Avoid the Procrastination Trap

Procrastination is a common behavior, but there are steps instructors can take to encourage their students to start assignments early.

Visit the Student Procrastination Page

User Guides

View All Topics

SmartBook User Guide

Learn how to build and assign SmartBook adaptive reading assignments and use SmartBook reports.

Visit the SmartBook User Guide Page
eBook User Guide

Learn how to assign the eBook, create a study guide, and download the Read Anywhere app.

Visit the eBook User Guide Page
Application-Based Activities User Guide

Learn how to create and grade Application-Based Activities (ABA) within your Connect course.

Visit the ABA User Guide Page
Adaptive Learning Assignments (ALA) User Guide

Learn how to build an ALA, use ALA reports, and create a review assignment within your Connect course.

Visit the ALA User Guide Page
UPDATED

Test Builder Guide

Learn how to use Test Builder to build a customized exam.

Visit the Test Builder Guide Page
GoReact User Guide

In this user guide, you will learn best practices for utilizing Video Capture powered by GoReact in your Connect course.

Visit the GoReact User Guide Page

Stay in the Know with ��Vlog Connect Platform Status Updates

Visit and bookmark��to see the latest service updates, view scheduled maintenance, and subscribe to receive email notifications for ��Vlog Connect.

Want to chat? Our team is available to help.

Tech Support Representatives

Visit the��or contact us below:

Email & Live Chat:
Sunday: 12:00 PM to 12:00 AM ET
Monday-Thursday: 24 hours ET
Friday: 12:00 AM to 9:00 PM ET
Saturday: 10:00 AM to 8:00 PM ET

Phone:
Sunday: 12:00 PM to 1:00 AM ET
Monday-Thursday: 8:00 AM to 1:00 AM ET
Friday: 8:00 AM to 9:00 PM ET
Saturday: 10:00 AM to 8:00 PM ET

��Phone:��(800) 331-5094
��Online:��
��Chat:��

You Don’t Have to Do it Alone

Instructors, get personalized 1-to-1 support from our implementation team.

Have a question? Need advice? Whatever you need to ensure you and your students are set up for success, our implementation consultants can help. Just answer a few simple questions so we can best assist you.

Get Started

Find Your Sales Rep

Looking for new course materials, need a desk copy, or want to talk about new ��Vlog products? Locate contact information for your ��Vlog sales representative.

Customer Service Team

Contact customer service for questions regarding pricing, orders, shipping, or returns.

��

Visit the��or contact us below:

Hours of Operation:
Monday-Friday: 8:00 AM to 6:00 PM ET

��Phone:��(800) 338-3987
��Fax:��(800) 953-8691

By Mail:
��Vlog
P.O. Box 182605
Columbus, OH 43218

����Vlog