ÌÇÐÄVlog

When launching Connect from Canvas or D2L (Brightspace), you may receive a "Sorry, We encountered a problem . . ." message. This may be related to recent changes in browsers and you may need to allow 3rd Party Cookies within your browser settings and/or clear your internet browser cache in order to resolve this issue. Please follow the instructions below for your specific browser.ÌýIt isÌýimportant that you closeÌýand re-openÌýall browser windows after updating settings or clearing your internet browser cache before attempting to re-access the site.
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1. In Chrome go toÌýchrome://settings/content/cookies?search=Cookies+and+site+data
2. ConfirmÌýBlock third-party cookiesÌýis disabled

Google Chrome - SameSite Settings

1. In Chrome go toÌýchrome://flags
2. In the search field, search forÌýsamesite
3. In the 3 results, change each toÌýDisabledÌýfor
   • ÌýSameSite by default cookies
   • ÌýEnable removing SameSite=None cookies
   • ÌýCookies without SameSite must be secure
4. ClickÌýRelaunchÌýto confirm if issue is resolved.
5. If the issue is still not resolved, follow the additional instructions provided below

Safari
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1. ClickÌýSafariÌýin the menu bar
2. ClickÌýPreferences
3. UnderÌýPrivacy,Ìýun-checkÌýthe option forÌýPrevent cross-site tracking
4. Force close and relaunch Safari to confirm if issue is resolved.

If the above instructions don't resolve the issue, please ensure youÌýare closing / force quitting your internet browser (see screenshot below for instructions on how to force quit on a Mac). If closing / force quitting your browser does not resolve the issue,Ìýclearing your internet browser's cache may help. ClickÌý for instructions on how toÌýclear your internet browser cache.

to Contact a Technical Support Representative for further assistance.


Mac Chrome - Quit Browser
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