Connect - Sorry, We encountered a problem. Please try again. Error
Allow third-party cookies to ensure Connect features function properly.
- Higher Ed Student
- Higher Education
- Customer Support
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When launching Connect from Canvas or D2L (Brightspace), you may receive a "Sorry, We encountered a problem . . ." message. This may be related to recent changes in browsers and you may need to allow 3rd Party Cookies within your browser settings and/or clear your internet browser cache in order to resolve this issue. Please follow the instructions below for your specific browser. It is important that you close and re-open all browser windows after updating settings or clearing your internet browser cache before attempting to re-access the site.
- In Chrome go to chrome://settings/content/cookies?search=Cookies+and+site+data
- Confirm Block third-party cookies is disabled
Google Chrome - SameSite Settings
- In Chrome go to chrome://flags
- In the search field, search for samesite
- In the 3 results, change each to Disabled for
- SameSite by default cookies
- Enable removing SameSite=None cookies
- Cookies without SameSite must be secure
- Click Relaunch to confirm if issue is resolved.
- If the issue is still not resolved, follow the additional instructions provided below
Safari
- Click Safari in the menu bar
- Click Preferences
- Under Privacy, un-check the option for Prevent cross-site tracking
- Force close and relaunch Safari to confirm if issue is resolved.
If the above instructions don't resolve the issue, please ensure you are closing / force quitting your internet browser (see screenshot below for instructions on how to force quit on a Mac). If closing / force quitting your browser does not resolve the issue, clearing your internet browser's cache may help. Click for instructions on how to clear your internet browser cache.
to Contact a Technical Support Representative for further assistance.
Mac Chrome - Quit Browser
