Import Users/Rosters - FAQs for Admins
Review frequently asked questions about user roster imports and data handling.
| Question | Answer |
|---|---|
| How do I manage a product which has aÌýcoreÌýproductÌýand an add-onÌýproduct, such asÌýReadingÌýWonders +ÌýWonderWorksÌýor Glencoe Math + ALEKS?Ìý | Each teacher and student in this class will need two separate lines on the import file. One line should provideÌýthe Master Code for theÌýcoreÌýproduct, and the other line should provide the Master Code of the add-on product.Ìý |
| On my organization's Manage Products page, I see multiple different Master Codes for the same product.  Which one should I use?Ìý | Use the Master Code which has the latest End Date. |
| Can I do an import for my entire district at once? | No. A separate import is required for each school in the district. |
| I have one class that uses multiple ÌÇÐÄVlogÌýcoreÌýproducts.  How do I set up the import for this type of class?Ìý | ³§±ð±ðÌýHow to Assign Multiple Core Products to a Class Ìý |
| When I export my existing teachers and students, I see duplicate accounts and students who no longer attend my school.  How can I clean up these accounts? | °¿³Ü°ù Ìýteam canÌýassist you with removing specific student accounts. Administrators can remove teacher accounts. For more information, seeÌýManage Users. |
| How can I use this import to handle students moving between schools at the end of the school year? | ³§±ð±ðÌýHow to Move Students Between Schools |
| I see an error message on the ErrorÌýFileÌýand I do not understand how to resolve it.  How do I get some help? | °¿³Ü°ù  Ìýteam can help resolve errors with your upload.Ìý |
| My organization is planning to set up an Auto-Rostering integration with ÌÇÐÄVlog in the future.  How can I use this import while I prepare for that setup? | Ensure that:ÌýÌý
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| I don't have access to an 'official' User ID which has been assigned by my organization.  Should I make something up?Ìý | No - the User ID is important as it prevents duplication and allows users to continue working in the same accounts year-over-year.  This import should only be completed by an administrator who has access to the unique user and class IDs which have been assigned by your organization.Ìý |
| How do I assign products,Ìýlike RedbirdÌýand ALEKS,Ìýwhich have multiple resource ID options? | Include the product Master Code in the Master Code field with a colon and then the resource ID. For example:  MasterCode:resourceId For assistance locating a product's resource ID,ÌýseeÌýManage Products.Ìý |
| How do I add multiple teachers to one classÌýor replace a teacher in an existing class? | OurÌýConnectEDÌýproducts do not support co-teaching, so if you try to add a second teacher to aÌýConnectEDÌýclass, you will receive an error. Our Open Learning Platform products do allow co-teaching, so any teacher that is added to an existing class will beÌýassigned toÌýthe classÌýalong with the primary teacher. TheÌýfirst teacher listedÌýon the import fileÌýwill become theÌýprimary teacherÌýof the class.ÌýIn most Open Learning products, primary teachers and co-teachers have the same access. An exception to this is ALEKS, whereÌýonly the primary teacher can create sub-classes. The import will not replace the primary teacher of a class. If you need assistance identifying your platform, seeÌýWhat is my Learning Environment? |